Terms & Conditions.

The legal bits

We’re alpinegloves.biz, a company registered in Pakistan. Our HQ is at Sialkot, when you business with us (or access our services these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info.Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!
*We keep these terms updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.
*When you shop with us (or access our services, apps and websites), these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!
*We keep these terms and Help pages updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

About You

To shop with us, you need to: be at least 20 years old; have a credit or debit card that we accept (see bottom of page for details of current payment providers); and be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it). Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.

placing an order

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on the card.
*We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
*You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.
*All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
*Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something dodgy going on with an order or an account. If this happens to you and you think we’ve made a mistake, please don’t take offence – get in touch with Customer Care and they’ll be happy to speak to you about it.

Prices and product descriptions

There’s a lot going on here at ** and from time to time our busy ** may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
*If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
*Prices include VAT (where applicable).
*Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.

Delivery

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.
*We work to try to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
*Check out our Delivery page for more info, or get in touch with Customer Care if you have any issues or questions.

Returning an unwanted item?

*We get it, sometimes something just doesn’t work for you and you want your money back. Don’t worry, as long as an item is still in its original condition, we accept returns, subject to the rules below.
*If you return an item requesting a refund within 28 days of receiving it, we’ll give you a full refund by way of the original payment method.
*We aim to refund you within 14 days of receiving the returned item.
*If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch – but any refund will be at our discretion.

Your Information

Our Privacy Policy sets out how we’ll use your information. If your details change, remember that you need to update My Account so we can continue giving you our best services.

Things you should'nt do

We know it’s obvious, but you must not misuse or tamper with our websites or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal customers the best service, so we take them really seriously.We will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

Intellectual property, content and software

*Alpine Gloves owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved. *You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission. *You’re also not allowed to use the logo or any brand or trade mark (or any marks which are colourably similar) without our express permission.

Complaints or need to speak to us?

*Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact us, we will work with you to resolve any issues you’re having with our services: Email: info@demo.alpinegloves.biz Twitter: alpinegloves Facebook: alpinegloves

Legal stuff

We have the right to amend, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.